Terms of Service

Orders and payment

You order on a shop's page and pay online through Stripe. Card payments carry a card fee shown at checkout and paid by the customer.

An order is a sale between you and the shop. The shop is responsible for the food's quality, portions, allergen information and food safety.

Pickup and delivery

You can collect from the shop, or join a group order for your building and have one colleague collect for everyone.

If a shop offers delivery, it is done in one of two ways, with the delivery fee shown at checkout: the shop's own staff walk orders within a short distance, and the fee (S$1 per order in a group, S$2 on its own) goes entirely to the shop; or a Lalamove rider delivers, with the trip fare shared by the orders in a group trip, or paid in full by a single order sent right away.

Group orders leave at the times the shop sets and close before each slot. If a trip has not reached the shop's minimum by the cut-off, your order moves to the next trip and you are told; you can also switch to pickup at any time and get the delivery fee back.

Cancellations and refunds

You can cancel before the shop accepts your order. If something is wrong after that (missing items, wrong order, quality issues), contact us through the order page or WhatsApp as soon as possible. We will sort it out with the shop and refund to your original payment method.

Terms for merchants

Opening a shop is free: no monthly fee, no contract, stop any time. No commission on your first 10 customers.

After that, commission on the food total depends on who brought the customer: 5% for customers from your own door QR or shared links, 10% for customers we bring, minimum S$0.50 per order (never more than the food total). Delivery fees are not commissioned and go entirely to you.

Customer payments go through Stripe into your own Stripe account and are settled after our commission. You must keep menu prices and opening hours accurate and are responsible for the food you sell.

If rates change, we will tell merchants in advance; orders before the change use the old rates.

Acceptable use

Do not impersonate others, place fake orders, abuse promotions or interfere with the platform. We may suspend or close accounts that do.

Liability

We work to keep the platform running but cannot guarantee uninterrupted service. To the extent the law allows, our liability for any order is limited to that order's amount.

Governing law

These terms are governed by the laws of Singapore. We may update them and will show the new effective date on this page.